Will I get confirmation of my order?
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
Are your products ready to ship?
Most of the products listed on our website are built to order due to the fact they are inspected for the highest levels of security and build quality. If a product is listed on our site, the materials for your order are in stock and ready to go. Your order is only a click away from being processed with our partners.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to info@slickerbikeshelters.com.
Why do you need my phone number?
Some of our delivery couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.
What payment methods do you accept?
We accept VISA, MasterCard, Apple Pay, Discover, Paypal and many more. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We also offer finance options with Paypal and Klarna.
Is it safe to buy through your website?
Absolutely. www.slickerbikeshelters.com strives to provide our customers with a safe and smooth customer experience. This site uses 100% secure SSL encryption technology so that you never have to worry about credit card safety.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support at info@slickerbikeshelters.com or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order.
When will I receive my order?
Orders are processed rapidly and updated delivery lead times are all posted on the website product pages.
Usually 3-5 business days for Power garden sheds; 2-4 weeks for Log Cabins; 6 - 8 weeks for Asgard, 4 weeks for Safestor. We have THE fastest delivery times in line with our partners turnaround time. Please contact us for updates, lead times subject to change.
What is the return policy?
Please review our returns page here.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
What do I do if I receive a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Review our Returns & Refunds here.
Do you offer installation?
Yes. We are always looking to broaden our UK wide base of installation partners so we can offer prompt installation in your area.
Provided you give us a well made, level foundation we will be happy to shoulder the burden.
If for any reason our install partners are unable to reach your area we are always happy to recommend a well reputed local fitter.
Simply click the installation tab on the product page or contact us for more details.
Can i collect my order?
Some of our partners do offer collection from dedicated collection points. Please get in touch for more details if this is something you are interested in.
Is shipping ALWAYS free?
Yes! Shipping will ALWAYS be free when you shop with us. Unlike other online suppliers, we won't penalise you for living in a more remote location or waiting until the last minute to show your shipping prices. If our suppliers need to charge a carriage fee, we'll absorb the cost to stop it from passing on to you.
Does my log cabin need treating?
Many of our log cabins are delivered untreated. It is therefore vital to treat your log cabin as soon as possible after assembly with a high-quality wood preserver. We would recommend applying several coats and try get a good thick layer to the bottom few logs on each side and around all log joints.
Can I install electrics in my shed or log cabin?
We do know that some customers may choose to install electrics in their garden building. This is not something we can advise on, and due the risk of fire hazards we recommend seeking a professional to advise and assist in this process.
Please review your applicable guarantee in order to maintain compliance.
Can I insulate my log cabin?
Many customers do choose to insulate their log cabins, though this is not a service we offer, nor something we can offer much advise on.
Our cabins made from 44mm thick timber, already provide plenty of natural insulation, however we know that some customers may wish to go a bit further and add their own. The most popular option seems to be using 1” thick insulating foam board such as Kingspan and fitting this beneath the roof boards, though you may lose some internal height doing so.
How can I keep my log cabin well ventilated?
As with any building, moisture and heat can build up and cause problems with the timber if not controlled properly. Ventilating your log cabin is key to ensuring condensation does not build up and lead to mould/mildew growth.
You’ll need be aware of this as you decide on what you’ll be using your log cabin for. Any internal heat sources (electrics, fans, humans!) will add to the moisture levels inside the building, and if these are allowed to build up it could start to impact the timber in a way which could have structural repercussions.
There are a few ways you can ventilate your log cabin to prevent this from happening:
Open the doors and windows: Our cabins are provided with ‘tilt and turn’ uPVC windows, allowing you to ensure a steady airflow which will help ventilate your log cabin.
Vents: It’s common for customers to undertake work to install a wall vent after their cabin has been assembled. As these do not require power, they’re a popular passive option for ensuring your cabin stays well ventilated.
Electric Fan/Whirligig: Depending on what you’ll be using the cabin for, these can be very good options for keeping the air moving and preventing the build-up of moisture in your log cabin. Electric fans can be a good option if you plan on running power to your cabin, or a Whirligig is a fantastic power-free solution! These are installed in the roof, usually towards the center, and utilize a wind-turbine to force airflow into the building.